1. INVOICING & BILLING

All subscriptions, credit bundles, and advertising bookings on Emarat Matrix are invoiced by and payable to Prentis Tech, the operator of the platform. Each invoice carries a unique Prentis Tech reference (e.g. PT-2026-0001). All amounts are due per the terms stated on the invoice.

2. SUBSCRIPTION PLANS

Paid supplier tiers — Premium and Matrix — are billed monthly in advance. Annual billing is offered at roughly a 30% saving versus twelve monthly payments. Your subscription remains active for the full billing period and renews automatically unless cancelled before the next renewal date.

3. RFQ CREDIT BUNDLES

RFQ Credits are consumed one per bid submitted on the RFQ Sourcing Board. Credit bundles (Starter, Growth, Enterprise) are purchased as one-off top-ups and added to your dashboard balance. Credits carry no cash value and do not expire while your account is active.

4. PAYMENT METHODS

• Bank transfer — details provided on your invoice, payable in AED or SAR.
• Card payment — via secure link issued on request.

Invoices not settled within 14 days of issue may incur late-payment handling at Prentis Tech's discretion.

5. UPGRADES & DOWNGRADES

Upgrading to a higher tier takes effect on the next renewal date. Downgrading to a lower tier or the Free tier takes effect at the end of the current paid period. No partial-month cash adjustments are issued except as described in our Refund Policy.

6. CURRENCY & VAT

Invoices are issued in AED or SAR as applicable. UAE customers are charged UAE VAT at 5% where applicable per applicable tax law. KSA customers are charged KSA VAT at 15% where applicable. Prices shown on the Pricing page are pre-tax unless stated otherwise.

7. ADVERTISING BOOKINGS

Ad slot bookings are invoiced per slot per month. Artwork must be supplied by the advertiser and approved by Emarat Matrix before going live, typically within 24 hours of payment.

8. CONTACT

Billing enquiries: contact@prentis.tech.